"customer's voice"
❏ I want you to have “the ideal hairstyle that you imagine”. Counseling before cutting, but the image is difficult to convey.
❏ I don't know the technical terms of beauty, and I don't know how to convey my head shape and habits to get my hair cut. The styling after getting it cut doesn't go well either.
❏ “I don't know what hairstyle suits me.” I get a haircut based on a hair catalog, but sometimes the result is a style that doesn't suit me.
❏ "I can't talk about it because I'm worried about other customers' eyes."
❏ Waiting for a long time even though I made a reservation.
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"Voice of a stylist"
❏ "For new customers" We will provide thorough counseling and treatment, but to be honest, there will be a difference between the hairstyle you want and the hairstyle you can actually do.
❏ We will cut it in the same way for the "same as last time" order. There are customers who say after the cut that it is a little different from last time.
❏ We are often asked, “For customers who have visited us several times, please shorten the overall time compared to the previous time.” However, to be honest, I don't remember the details.
❏ “There is no way to follow up even if you are worried about the finish after the treatment.” I feel strongly when I have a color or perm treatment. I wonder if the styling is good, and if there are any problems with the color progression.
❏ “New customers do not come back to the store” Was there a problem with the treatment, was there a problem with the staff's response, or was there a problem with the atmosphere of the store? It makes me think about various things, but I can't grasp the actual situation.
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◆Three major features of RocknRoll Games
As a basic concept, it is a "support tool" that makes it easier for customers and stylists to "share images".
1. Customers' cut images and treatment details can be shared
After cutting, we will shoot the front, back, left and right, and send it to the customer's smartphone after cutting. Regarding the content of the treatment, you can share with the customer such as what kind of cut was done, points, and concerns. From the second time onwards, it is possible to recommend "treatment based on the customer's hair image", so "higher quality counseling" is possible. Just like last summer's style with this feature. You can also easily share your wishes.
2. You can consult with messages such as worries
In the customer questionnaire survey, the most common problem was thinning hair and scalp. Even at shops that they have become accustomed to and have become familiar with, they said that they could not consult with other customers because they were concerned about what other customers would look at them. Since reservations are mainly made online or by phone, it was difficult to set up a "place where customers can sincerely discuss and share their hair concerns" without being seen by others. The message function makes it possible to solve this problem and build a deeper relationship of trust. In addition, advice and follow-up after cutting, such as styling methods, will be given.
3. Easy to make a reservation
Since it is a dedicated app for the shop, the treatment time is set in minutes for each menu and is reflected in the reservation table. Unlike reservations from general customer attraction tools, it is a reservation tool exclusively for shops, so time loss is extremely reduced.
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Thank you very much for watching until the end. “Rockn Roll Games” will continue to evolve as a tool that connects customers and stylists with a smile.
We will always reflect the voices of our customers and evolve to become a better app (tool).
❏ I want you to have “the ideal hairstyle that you imagine”. Counseling before cutting, but the image is difficult to convey.
❏ I don't know the technical terms of beauty, and I don't know how to convey my head shape and habits to get my hair cut. The styling after getting it cut doesn't go well either.
❏ “I don't know what hairstyle suits me.” I get a haircut based on a hair catalog, but sometimes the result is a style that doesn't suit me.
❏ "I can't talk about it because I'm worried about other customers' eyes."
❏ Waiting for a long time even though I made a reservation.
-------------------------------------------------- -------------------------------------------------- -------------------------------------------------- ----------
"Voice of a stylist"
❏ "For new customers" We will provide thorough counseling and treatment, but to be honest, there will be a difference between the hairstyle you want and the hairstyle you can actually do.
❏ We will cut it in the same way for the "same as last time" order. There are customers who say after the cut that it is a little different from last time.
❏ We are often asked, “For customers who have visited us several times, please shorten the overall time compared to the previous time.” However, to be honest, I don't remember the details.
❏ “There is no way to follow up even if you are worried about the finish after the treatment.” I feel strongly when I have a color or perm treatment. I wonder if the styling is good, and if there are any problems with the color progression.
❏ “New customers do not come back to the store” Was there a problem with the treatment, was there a problem with the staff's response, or was there a problem with the atmosphere of the store? It makes me think about various things, but I can't grasp the actual situation.
-------------------------------------------------- -------------------------------------------------- -------------------------------------------------- ----------
◆Three major features of RocknRoll Games
As a basic concept, it is a "support tool" that makes it easier for customers and stylists to "share images".
1. Customers' cut images and treatment details can be shared
After cutting, we will shoot the front, back, left and right, and send it to the customer's smartphone after cutting. Regarding the content of the treatment, you can share with the customer such as what kind of cut was done, points, and concerns. From the second time onwards, it is possible to recommend "treatment based on the customer's hair image", so "higher quality counseling" is possible. Just like last summer's style with this feature. You can also easily share your wishes.
2. You can consult with messages such as worries
In the customer questionnaire survey, the most common problem was thinning hair and scalp. Even at shops that they have become accustomed to and have become familiar with, they said that they could not consult with other customers because they were concerned about what other customers would look at them. Since reservations are mainly made online or by phone, it was difficult to set up a "place where customers can sincerely discuss and share their hair concerns" without being seen by others. The message function makes it possible to solve this problem and build a deeper relationship of trust. In addition, advice and follow-up after cutting, such as styling methods, will be given.
3. Easy to make a reservation
Since it is a dedicated app for the shop, the treatment time is set in minutes for each menu and is reflected in the reservation table. Unlike reservations from general customer attraction tools, it is a reservation tool exclusively for shops, so time loss is extremely reduced.
-------------------------------------------------- -------------------------------------------------- -------------------------------------------------- ----------
-------------------------------------------------- -------------------------------------------------- -------------------------------------------------- ----------
Thank you very much for watching until the end. “Rockn Roll Games” will continue to evolve as a tool that connects customers and stylists with a smile.
We will always reflect the voices of our customers and evolve to become a better app (tool).
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