[Basic app information]
- This is the official application of U+ developed and operated directly by LG U+ to apply for compensation for customers who subscribe to LGU+ mobile phone loss/damage insurance. (Customers with insurance from other carriers cannot use it.)
- This app allows you to apply for compensation for loss or damage depending on your insurance product (smartphone/pad/watch).
- This app is supported from Android 7.0 and above.
[Basic Guide]
- Customers with damage will be processed more quickly if they use the app after completing repairs at the A/S center.
- If you have lost your phone, please contact the U+ Customer Center (1644-5108) to ‘Find Lost Phone Location’ and ‘Report Lost Phone’.
[Usage procedures and screen functions]
- (In case of damage) Log in → Accident report → Submit required documents → Document screening → Repair fee deposit
- (In case of loss) Login → Accident report → Submit required documents → Document review → Select compensation mobile phone → Select receipt method → Courier delivery inquiry/Visit store inquiry
- (Common) Subscription status / Progress status inquiry / Compensation history inquiry / Compensation procedure information / Notices
[Providing new features of U+]
1) You can log in according to your circumstances even without a public certificate.
- Log in to my cell phone (damaged): Cell phone text message / U+ID authentication
- Log in to another mobile phone (lost): Telecommunication fee payment information (enter the last 4 digits of bank account/card number)
※If application for compensation is not smooth due to problems with smartphone performance, storage space, etc., please apply through the website or compensation center.
* Compensation website: https://bit.ly/3HsdJM6
* Compensation Customer Center: 1544-1110
2) By using the app, you can minimize the documents you submit.
- (Common documents): You do not need to submit ‘insurance claim form’ and ‘personal information processing consent form’, just select 6 items in the app.
- (In case of damage): LG Electronics customers do not need to submit a 'repair receipt' or 'repair estimate' as it will be encrypted and linked to the telecommunication company/insurance company when they agree to provide repair information after completing repairs at the A/S center.
※ Samsung Electronics/Apple customers need to register after taking required documents. (To be linked in the future)
- (In case of loss): There is no need to submit a ‘Lost Receipt’.
3) Apply immediately from compensation application to completion and we will inform you of the progress.
- (In case of loss) You can select a compensated mobile phone directly from the app and pay the deductible.
- (In case of loss) When receiving a compensation mobile phone, you can receive it on the same day by visiting a nearby direct store in addition to courier delivery (Seoul/Gyeonggi available).
- (Progress status information) Accident registration → document review → damage repair fee payment (compensation in case of loss, mobile phone delivery tracking) We will inform you of the status at each stage.
[Highlight apps tailored to usage patterns]
- (In case of damage) Customers who pay the communication fee by bank account will deposit it into the communication fee deposit account registered with U+ (another deposit account can be entered).
[APP access permission information]
- We will inform you of the access rights required for the service.
1) Required access rights
- Contact information, phone number, photos, location, storage space
[privacy policy]
http://p-policy.uplus.co.kr/privacy/v1
- This is the official application of U+ developed and operated directly by LG U+ to apply for compensation for customers who subscribe to LGU+ mobile phone loss/damage insurance. (Customers with insurance from other carriers cannot use it.)
- This app allows you to apply for compensation for loss or damage depending on your insurance product (smartphone/pad/watch).
- This app is supported from Android 7.0 and above.
[Basic Guide]
- Customers with damage will be processed more quickly if they use the app after completing repairs at the A/S center.
- If you have lost your phone, please contact the U+ Customer Center (1644-5108) to ‘Find Lost Phone Location’ and ‘Report Lost Phone’.
[Usage procedures and screen functions]
- (In case of damage) Log in → Accident report → Submit required documents → Document screening → Repair fee deposit
- (In case of loss) Login → Accident report → Submit required documents → Document review → Select compensation mobile phone → Select receipt method → Courier delivery inquiry/Visit store inquiry
- (Common) Subscription status / Progress status inquiry / Compensation history inquiry / Compensation procedure information / Notices
[Providing new features of U+]
1) You can log in according to your circumstances even without a public certificate.
- Log in to my cell phone (damaged): Cell phone text message / U+ID authentication
- Log in to another mobile phone (lost): Telecommunication fee payment information (enter the last 4 digits of bank account/card number)
※If application for compensation is not smooth due to problems with smartphone performance, storage space, etc., please apply through the website or compensation center.
* Compensation website: https://bit.ly/3HsdJM6
* Compensation Customer Center: 1544-1110
2) By using the app, you can minimize the documents you submit.
- (Common documents): You do not need to submit ‘insurance claim form’ and ‘personal information processing consent form’, just select 6 items in the app.
- (In case of damage): LG Electronics customers do not need to submit a 'repair receipt' or 'repair estimate' as it will be encrypted and linked to the telecommunication company/insurance company when they agree to provide repair information after completing repairs at the A/S center.
※ Samsung Electronics/Apple customers need to register after taking required documents. (To be linked in the future)
- (In case of loss): There is no need to submit a ‘Lost Receipt’.
3) Apply immediately from compensation application to completion and we will inform you of the progress.
- (In case of loss) You can select a compensated mobile phone directly from the app and pay the deductible.
- (In case of loss) When receiving a compensation mobile phone, you can receive it on the same day by visiting a nearby direct store in addition to courier delivery (Seoul/Gyeonggi available).
- (Progress status information) Accident registration → document review → damage repair fee payment (compensation in case of loss, mobile phone delivery tracking) We will inform you of the status at each stage.
[Highlight apps tailored to usage patterns]
- (In case of damage) Customers who pay the communication fee by bank account will deposit it into the communication fee deposit account registered with U+ (another deposit account can be entered).
[APP access permission information]
- We will inform you of the access rights required for the service.
1) Required access rights
- Contact information, phone number, photos, location, storage space
[privacy policy]
http://p-policy.uplus.co.kr/privacy/v1
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