AirDroid Remote Support
SAND STUDIO
3.7 ★
1K ratings
500,000+
downloads
Free
In this remote support app, users can share screens, control devices, and communicate via voice or chat. Includes remote control, file transfer, AR camera, and security features.
AppRecs review analysis
AppRecs rating 3.6. Trustworthiness 83 out of 100. Review manipulation risk 36 out of 100. Based on a review sample analyzed.
★★★☆☆
3.6
AppRecs Rating
Ratings breakdown
5 star
60%
4 star
8%
3 star
3%
2 star
4%
1 star
26%
What to know
✓
Credible reviews
83% trustworthiness score from analyzed reviews
✓
Good user ratings
67% positive sampled reviews
⚠
Pricing complaints
Many low ratings mention paywalls or pricing
About AirDroid Remote Support
AirDroid Remote Support is an efficient solution for remote support and lightweight management.
You can provide remote assistance in an intuitive way with real-time screen sharing, voice call, text message, tutorial gesture, AR camera, etc. Unattended devices in large numbers are also supported. In addition, an intelligent remote monitoring and management solution is provided.
Key Features:
Remote Control: Directly control the remote device during the help session.
Unattended Mode: Allow organizations to troubleshoot unattended devices.
Black Screen Mode: Hide the screen image of the remote device and display maintenance hints to keep the session private.
Real-time Screen Sharing: Share screen with your supporter to see the issue together. Pause anytime to protect privacy and data security.
Live Chat: Discuss complex problem with voice call, can also sent voice and text messages.
File Transfer: Able to send any required files through the chat window to give fast support.
AR Camera & 3D Markers: Allows you to see through the remote device camera and place 3D markers onto real-world objects.
Tutorial Gesture: Display on-screen gestures on the remote device and guide the on-site personnel to complete operations.
Permission & Device Management: Assign roles and permissions for support team members, monitor the status of devices on a list, and manage device groups.
Security & Privacy: Secure remote access with 256-bit AES and dynamic 9-digit codes. Disable or enforce functions to enhance security.
Quick Guide:
Business User:
1. Visit the official website (https://www.airdroid.com/remote-support-software/) and apply for a free trial.
2. Install AirDroid Business on the the supporter's Windows, macOS or mobile device where you wish to provide remote support.
3. Install AirDroid Remote Support on the supportee's mobile or Windows devices.
4. Initiate a support session with a 9-digit code or from the Device List.
Personal user:
1. Install AirMirror on the supporter's mobile device.
2. Install AirDroid Remote Support on the supportee's mobile device.
3. Get the 9-digit code showing in AirDroid Remote Support app.
4. Enter the 9-digital code in AirMirror and start your help session.
You can provide remote assistance in an intuitive way with real-time screen sharing, voice call, text message, tutorial gesture, AR camera, etc. Unattended devices in large numbers are also supported. In addition, an intelligent remote monitoring and management solution is provided.
Key Features:
Remote Control: Directly control the remote device during the help session.
Unattended Mode: Allow organizations to troubleshoot unattended devices.
Black Screen Mode: Hide the screen image of the remote device and display maintenance hints to keep the session private.
Real-time Screen Sharing: Share screen with your supporter to see the issue together. Pause anytime to protect privacy and data security.
Live Chat: Discuss complex problem with voice call, can also sent voice and text messages.
File Transfer: Able to send any required files through the chat window to give fast support.
AR Camera & 3D Markers: Allows you to see through the remote device camera and place 3D markers onto real-world objects.
Tutorial Gesture: Display on-screen gestures on the remote device and guide the on-site personnel to complete operations.
Permission & Device Management: Assign roles and permissions for support team members, monitor the status of devices on a list, and manage device groups.
Security & Privacy: Secure remote access with 256-bit AES and dynamic 9-digit codes. Disable or enforce functions to enhance security.
Quick Guide:
Business User:
1. Visit the official website (https://www.airdroid.com/remote-support-software/) and apply for a free trial.
2. Install AirDroid Business on the the supporter's Windows, macOS or mobile device where you wish to provide remote support.
3. Install AirDroid Remote Support on the supportee's mobile or Windows devices.
4. Initiate a support session with a 9-digit code or from the Device List.
Personal user:
1. Install AirMirror on the supporter's mobile device.
2. Install AirDroid Remote Support on the supportee's mobile device.
3. Get the 9-digit code showing in AirDroid Remote Support app.
4. Enter the 9-digital code in AirMirror and start your help session.
