This service is installed by customers who receive remote consultation. Users who receive consultation support are free to install and use.
If you want to support our customers with "U + Remote Support", please refer to the homepage (http://support.uplus.co.kr) and you can use it after you join.
U + Remote Support Service is a service that provides a solution that allows a professional counselor of a service provider to connect to a PC or mobile device remotely and resolve it if a problem occurs while the customer is using the service.
[More features available at up to 30% lower cost]
- Up to 30% cheaper than other companies' services with various discounts such as U + company combination discount, contract discount, pre-payment discount.
- A consultant can remotely support 10 customers at the same time, and can transfer the files required for consultation without limit.
[Benefit]
- Reduced time and cost
. On the phone, you can reduce your work from an average of 15 minutes or more to about 3 minutes if you are visiting.
- Increase work efficiency
. You can consult the customer's screen directly, so you can understand the cause more accurately and quickly.
. You can share screens with other professional counselors so you can find solutions together.
- Increased satisfaction
. You can respond in real time, reducing the amount of time customers need to wait.
. You can better understand your customers' needs and respond flexibly.
[Notice]
JellyBin (Android 4.2 ~ Android 4.3) You need to register 'Device Manager' to share screens of Android devices on Samsung device, and 'android.permission.BIND_DEVICE_ADMIN' right is required. Device administrators are automatically turned off when the app is terminated.
If you want to support our customers with "U + Remote Support", please refer to the homepage (http://support.uplus.co.kr) and you can use it after you join.
U + Remote Support Service is a service that provides a solution that allows a professional counselor of a service provider to connect to a PC or mobile device remotely and resolve it if a problem occurs while the customer is using the service.
[More features available at up to 30% lower cost]
- Up to 30% cheaper than other companies' services with various discounts such as U + company combination discount, contract discount, pre-payment discount.
- A consultant can remotely support 10 customers at the same time, and can transfer the files required for consultation without limit.
[Benefit]
- Reduced time and cost
. On the phone, you can reduce your work from an average of 15 minutes or more to about 3 minutes if you are visiting.
- Increase work efficiency
. You can consult the customer's screen directly, so you can understand the cause more accurately and quickly.
. You can share screens with other professional counselors so you can find solutions together.
- Increased satisfaction
. You can respond in real time, reducing the amount of time customers need to wait.
. You can better understand your customers' needs and respond flexibly.
[Notice]
JellyBin (Android 4.2 ~ Android 4.3) You need to register 'Device Manager' to share screens of Android devices on Samsung device, and 'android.permission.BIND_DEVICE_ADMIN' right is required. Device administrators are automatically turned off when the app is terminated.
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