We & You, live support anywhere or anytime. We & You is the mobile application of the scopelec group which allows to decline the "DSI as a service" as a solution to be closer to these users and their daily technical problem.
How to streamline the communication between the IS and its users, how to improve the technical service (IS, maintenance ...) and offer real-time assistance solutions, how to allow a better reactivity on the declared incidents and to bring new uses (IOT, SCANS, CAT, VIDEO), while measuring the satisfaction and finally, give the floor to innovate and share together !!
We & You is the solution to all these challenges for each user and for all your technical teams who manage the back office or intervene in the field.
These functionalities are numerous: We & You allows users to be notified of the company's events, to have access to the information related to a SI intervention on its perimeter, to report an incident in a simple and precise manner. , to request written, audio and / or video assistance, to access documentations through document sharing or dynamic QRCodes, to be informed in real time about the resolution of a problem, to submit ideas for innovation and share them and give their feelings.
As for the technical teams, We & You gives them the opportunity to Communicate on the information related to the company, to declare all the interventions affecting agencies or companies in the territory: infrastructures, networks, servers, applications, etc ..., to follow all requests for assistance and react quickly in case of reporting incidents, to assist users with mobile cameras better help them in the event of breakdowns, to give access to the technicians involved on the sites to complete the wires water interventions in agencies, moderate innovation ideas before sharing them to all users, share documents easily, create QRCodes on computer components (server, workstations, meeting room , switch, routers, etc.) to give directly the right documentation (photos, videos, operating modes, etc.)
We & you responds in every way to the life of the IS or any technical service of any company: The idea is to be closer to its users to better serve and satisfy them.
How to streamline the communication between the IS and its users, how to improve the technical service (IS, maintenance ...) and offer real-time assistance solutions, how to allow a better reactivity on the declared incidents and to bring new uses (IOT, SCANS, CAT, VIDEO), while measuring the satisfaction and finally, give the floor to innovate and share together !!
We & You is the solution to all these challenges for each user and for all your technical teams who manage the back office or intervene in the field.
These functionalities are numerous: We & You allows users to be notified of the company's events, to have access to the information related to a SI intervention on its perimeter, to report an incident in a simple and precise manner. , to request written, audio and / or video assistance, to access documentations through document sharing or dynamic QRCodes, to be informed in real time about the resolution of a problem, to submit ideas for innovation and share them and give their feelings.
As for the technical teams, We & You gives them the opportunity to Communicate on the information related to the company, to declare all the interventions affecting agencies or companies in the territory: infrastructures, networks, servers, applications, etc ..., to follow all requests for assistance and react quickly in case of reporting incidents, to assist users with mobile cameras better help them in the event of breakdowns, to give access to the technicians involved on the sites to complete the wires water interventions in agencies, moderate innovation ideas before sharing them to all users, share documents easily, create QRCodes on computer components (server, workstations, meeting room , switch, routers, etc.) to give directly the right documentation (photos, videos, operating modes, etc.)
We & you responds in every way to the life of the IS or any technical service of any company: The idea is to be closer to its users to better serve and satisfy them.
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