Lively Link

Lively Link icon

Lively Link

Best Buy Health, Inc.

In this health and safety app, you can receive emergency alerts, check location updates, and monitor device status. Includes notifications, activity reports, and access to helpful resources.

AppRecs review analysis

AppRecs rating 4.0. Trustworthiness 80 out of 100. Review manipulation risk 20 out of 100. Based on a review sample analyzed.

★★★★

4.0

AppRecs Rating

Ratings breakdown

5 star

66%

4 star

14%

3 star

6%

2 star

4%

1 star

10%

What to know

Low review manipulation risk

20% review manipulation risk

Credible reviews

80% trustworthiness score from analyzed reviews

High user satisfaction

80% of sampled ratings are 4+ stars (4.2★ average)

About Lively Link

Lively Link™, a free app for your smartphone, keeps you informed about the health and safety of loved ones who subscribe to a Lively Health and Safety plan.

Link can provide peace of mind by sharing timely updates about your loved one. You can check in with them when you want, from anywhere, without disturbing them – helping them maintain the independent life they love.

Exclusive features help them stay independent and you feel reassured.

Once you accept the invite from your loved one and successfully set up Link, you’re able to access the following features:

Receive Emergency Alerts

Link will send you notifications for selected actions including when your loved one has contacted Urgent Response on their Lively device, allowing you to make decisions quickly and follow up without delay.

Retrieve Location

When the locator permissions are on you will see your loved one’s location on a map and receive updates if they change location. These general updates happen approximately every 20 minutes.

In an emergency, First Responders get location updates every 30 seconds.

Check Activities
Based on information in the Lively device user’s Personal Profile, see if appointments are being kept and receive other reports about their activities.

Check Device Status

Get peace of mind knowing your loved one always has access to a professional in the event of an emergency. Link will let you know the Lively device Battery Status. You’ll also be notified when the battery is low so you can remind your loved one to recharge or replace the battery and stay connected.

Get Articles to Help You Support Your Loved One

Resource center featuring helpful articles, advice and tips for seniors and their loved ones.

Personalization

The Link team cares that the app is tailored to you. That’s why there are settings allowing you to choose which notifications you receive, add a picture of your loved one and even save their phone number – so you can call them directly from the app.

We want you to have a great app experience. If you have any questions about the Link app or simply can’t find your favorite features, email us at customerservice@lively.com we’ll be glad to help.

https://www.lively.com/link

Technical Help

Find answers to common questions in our FAQs. For additional assistance, tap ‘Contact Us’ from Link or call (800) 733-6632.
Lively Link Screenshots
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Reviews for Lively Link

Kramnor2001

Don’t trust lively Seniors Deserve Better

Lively (GreatCall) has been a huge disappointment. The Out and About feature doesn’t work on iOS again, See Last Update With Same Problem and it took endless rude customer service calls before anyone even admitted it was a widespread issue. Tech support promised an update but nobody knows anything. Terrible support for a device seniors are supposed to depend on.

LeeLeeW225

Location services are not accurate!!

We have been using Lively Link for years. My father was lost and called us. Our Lively Link app is indicating that he is home when he is not! I don’t know how long it’s been malfunctioning since we don’t use it often. Now, we need it more than ever and it failed us.

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