CX 48 Hrs
Hindustan Petroleum Corporation Limited
1,000+
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Free
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Average 1.0★ rating suggests room for improvement
About CX 48 Hrs
Revolutionize service at Retail forecourt by immersing sales executives in a 48-hour retail experience.
To improve services and business during the campaign, some of the directional activities that officers can perform during the 48 hours’ time in the retail outlet are:
1. Customer Interaction and Experience Enhancement
2. Discussion with Dealer to improve overall business
3. Key areas that should be observed at Retail Outlet
a. Adherence to Safety & Statutory Norms
b. Operations and Documentation
c. Service Standards
d. Fuel, Lube and non-fuel (ARB) activities
e. Visual Merchandising, Housekeeping, Look & Feel evaluation
4. Sales Performance Analysis
To improve services and business during the campaign, some of the directional activities that officers can perform during the 48 hours’ time in the retail outlet are:
1. Customer Interaction and Experience Enhancement
2. Discussion with Dealer to improve overall business
3. Key areas that should be observed at Retail Outlet
a. Adherence to Safety & Statutory Norms
b. Operations and Documentation
c. Service Standards
d. Fuel, Lube and non-fuel (ARB) activities
e. Visual Merchandising, Housekeeping, Look & Feel evaluation
4. Sales Performance Analysis
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Reviews for CX 48 Hrs
Subash singh
2/21/2024
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