In this workflow management app, users can submit help requests, track work orders, and scan asset tags. Includes ticket management, asset tracking, and progress updates.

Get it for iOS

Find it for Android

★☆☆☆☆

1.8

AppRecs Rating

Ratings breakdown

5 star

17%

4 star

3 star

2 star

18%

1 star

61%

What to know

✓

Low review manipulation risk

24% review manipulation risk

⚠

Mixed user feedback

Average 1.9★ rating suggests room for improvement

⚠

High negative review ratio

79% of sampled ratings are 1–2 stars

About Incident IQ

Incident IQ users can manage help tickets and work orders with Incident IQ Mobile. Empower teachers and building staff to submit help requests in seconds from a mobile device. Support teams can log progress on work orders, scan asset tags using a device camera, and post updates on work in progress. IT teams can check assets in and out by scanning devices using Incident IQ Mobile’s Rapid Scan functionality.

About Incident IQ:
Incident IQ is a workflow management platform built for K-12 school districts. Incident IQ brings support operations to a unified platform with tools for K-12 IT, facilities, HR, and event management teams.

**Note: An Incident IQ account is required to use this app.**

Incident IQ Screenshots

Reviews for Incident IQ

A Suffering User

Patch One Thing, Breaks Another

I would give this 0 stars if it allowed. I cannot get over how infuriating this app is. Their online site is great, when it’s working. But because I travel and look to this for convenience it only slows me down. Info and data I rely on when using their website is not accessible through the app. Simple data points for assets can’t be viewed. It barely shows any relevant data when I try. The most recent crutch was scanning an asset then trying to open the ticket linked to it only to have it go back to my main dashboard. Like, why do ya’ll patch stuff but not test it? Waste of my time!

Matt202420

Useful features broken

The main feature I use the mobile app for vs the website is the ability to easily scan/type in a ticket # to look it up and apply quick edits. Currently you can’t select the view ticket option, it just kicks you back to the dashboard, which almost defeats the whole purpose of the convenience of the app. Also, at least once a week the app will fail to launch entirely but instead just gets stuck on a loading screen. This requires me to uninstall and reinstall the app. Overall an incredibly frustrating experience.