AppRecs review analysis
AppRecs rating 2.8. Trustworthiness 65 out of 100. Review manipulation risk 24 out of 100. Based on a review sample analyzed.
★★☆☆☆
2.8
AppRecs Rating
Ratings breakdown
5 star
40%
4 star
0%
3 star
0%
2 star
20%
1 star
40%
What to know
✓
Low review manipulation risk
24% review manipulation risk
⚠
Mixed user feedback
Average 2.8★ rating suggests room for improvement
About GBGO firstconnect
GBGO® firstconnect is a FREE, easy to use mobile app that allows GB clients to submit a loss for all major lines of coverage securely via the web, phone or tablet.
Some of the features/functions available to users are:
Supported Lines of Coverage – Workers’ Compensation, General Liability, Auto and Property
Multi-channel reporting - Loss reporting from phone, tablet and web
2-step approval workflow - Managers can review, edit and complete the loss report
Faster data entry with SMART forms - Improved data accuracy with error handling and validation
Attachments - Upload photos, videos and documents from site of accident
Completed reports - Immediate confirmation on successful submission of a loss
Track previously reported losses - Branch info displayed on completed reports
FAQs - Get answers to frequently asked questions 24x7.
To contact GB Technical Support, please email gb.firstconnect.support@gbtpa.com or call at 800-284-5213
GBGO: Taking claims management mobile
GBGO firstconnect Screenshots
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Reviews for GBGO firstconnect
hoosiercat
Useless
At first I was relieved that there was an app available to use for claim management. I am beyond disappointed. I can’t even measure the disappointment. The app developers are obviously not aware of how GBS needs it clients to use the app. That first call really unnerved me! I have been on light duty from work for 6 weeks now and still cannot login to the app. I have contacted support 6 times have been given vague answers like “glitches” and “server problems”. That’s when I even get an answer. I was even given instructions for an app that’s not even available through GBS on a 4th attempt to get help! I tried to use the email support for login, but it will not work because, guess what, I am not logged in! I have sent screenshots, my claim supervisor has called and the last time I actually talked to a human in support, I was treated very disrespectfully and was told I am accessing the wrong app. I sent a screenshot to a specific email given to me by the developer and the support tech didn’t recognize their own app! By law in my state, I am REQUIRED to report certain information and I am told by GBS I have to use the app. I am stuck as I am constantly playing phone tag and spinning on the email merry-go-round. I am concerned that my claim will be terminated because I cannot process information. I have received better tech support for other tech issues from high school kids and I wish I could one of them for help I’m so frustrated.
