AppRecs review analysis
AppRecs rating 4.2. Trustworthiness 65 out of 100. Review manipulation risk 29 out of 100. Based on a review sample analyzed.
★★★★☆
4.2
AppRecs Rating
Ratings breakdown
5 star
75%
4 star
6%
3 star
0%
2 star
0%
1 star
19%
What to know
✓
Low review manipulation risk
29% review manipulation risk
✓
High user satisfaction
81% of sampled ratings are 4+ stars (4.2★ average)
About Gist Live Chat
Gist Live Chat brings together all your sales, marketing, and customer support conversations to one place. Treat your customers well and make them feel appreciated with real-time conversations. Turn more visitors into leads by answering all of their questions on the spot.
Gist is designed to feel simple and familiar to your customers. They can talk to you like friends and family. Your visitors and customers can have real, engaging conversations with your team no matter where they are - inside your app, on your website, or via email.
Be in the conversation, even when you’re away from your desk with the Gist mobile app. The app is an easy way to:
View and respond to all customer conversations
Send engaging messages using emoji and GIFs
View and change the status of conversations (open, snoozed, closed)
Gist Live Chat Screenshots
Tap to Rate:
Reviews for Gist Live Chat
FiveSidedSquare
Unforgivably buggy, not functional since iOS 15
This software is maybe at an alpha level of development. It was always quite buggy, but the mobile version stopped working altogether when iOS 15 came out. Their support is bad. I am not a motivated hater. I bent over backwards to try to make Gist work. It doesn’t though.
quiverable
Critical Issues, Unreliable Support Team
No notifications on incoming chats, entire messages are deleted instead of being sent, and the app hangs up every other time I open it, forcing a hard restart of the app. We’ve been using Gist for about 6 months since moving from Intercom, hoping it’d be a cheaper but sufficient alternative. The desktop platform works as intended, but the mobile app does not. Our agents do most of their support from the mobile app, so it’s pretty important that it works well. I’ve been mentioning these issues to the Gist support and development team almost every week of these past 6 months, and I’ve been either ignored or given promises that they’ll be fixed “soon” in an upcoming update. The update either never comes or it doesn’t fix the problems I’ve been constantly mentioning. The most recent one was supposed to be two weeks ago and I’m still experiencing the same issues day in, day out, with no answers from Gist support. We have another team member experiencing the same exact issues on a different device, so the issue is not on our end. We never had these kinds of issues with the Intercom app. The Intercom app wasn’t perfect, but even the minor issues I expressed to their support team were addressed in a reasonable amount of time. I’ll be happy to update my review when these issues are fixed, but this is the consequence of ignoring several critical issues expressed by your customers that prevent them from providing effective support to their customers. We have a very high standard for delivering quality support, so it’s especially disappointing to see this kind of response from a team developing a support platform that’s supposed to compete with Intercom.
