AnswerConnect

Review of AnswerConnect – Call Answering Service

⭐️ 1 out of 5 stars As a business owner, I trusted AnswerConnect to handle my calls professionally and transparently. Unfortunately, after months of reviewing billing statements and comparing them with my own carrier logs, it became clear that AnswerConnect’s billing practices are questionable and, in my opinion, predatory. They charge by the minute, yet the actual usage—based on the start and end time of the calls—shows consistent overbilling. In many cases, calls that lasted 2 minutes and 20 seconds were rounded up to 5 minutes. The justification? “After-call work.” But this “after-call work” is untrackable, undefined, and unverifiable by the customer. It opens the door for arbitrary time inflation. Their Terms of Service quietly mention this “after-call work” count, but they provide no dashboard, no timestamped logs, and no transparency into how long these tasks take or even what they involve. In my case, I documented dozens of calls where the actual duration was far less than what I was charged, resulting in hundreds (possibly thousands) of dollars in overcharges. This isn’t just rounding up a few seconds—it’s systematic and feels like a loophole used to exploit business owners who are too busy to check every second. When I reached out for clarification, I received vague answers and no resolution. I’ve since left the service and would strongly caution any small business against using AnswerConnect unless they completely change their billing practices and provide full transparency and itemized logs for all time charged. Until then, this company cannot be trusted to bill ethically or operate transparently.

My new office assistant

This is my new hire & a good value for the service provided.