AnswerConnect

⭐️ 1 out of 5 stars As a business owner, I trusted AnswerConnect to handle my calls professionally and transparently. Unfortunately, after months of reviewing billing statements and comparing them with my own carrier logs, it became clear that AnswerConnect’s billing practices are questionable and, in my opinion, predatory. They charge by the minute, yet the actual usage—based on the start and end time of the calls—shows consistent overbilling. In many cases, calls that lasted 2 minutes and 20 seconds were rounded up to 5 minutes. The justification? “After-call work.” But this “after-call work” is untrackable, undefined, and unverifiable by the customer. It opens the door for arbitrary time inflation. Their Terms of Service quietly mention this “after-call work” count, but they provide no dashboard, no timestamped logs, and no transparency into how long these tasks take or even what they involve. In my case, I documented dozens of calls where the actual duration was far less than what I was charged, resulting in hundreds (possibly thousands) of dollars in overcharges. This isn’t just rounding up a few seconds—it’s systematic and feels like a loophole used to exploit business owners who are too busy to check every second. When I reached out for clarification, I received vague answers and no resolution. I’ve since left the service and would strongly caution any small business against using AnswerConnect unless they completely change their billing practices and provide full transparency and itemized logs for all time charged. Until then, this company cannot be trusted to bill ethically or operate transparently.

This is my new hire & a good value for the service provided.

Receiving pages despite not being on call and being listed on do not disturb. Can’t control how many times the notification goes off.

I was very hopeful when I first signed up with Answer Connect thinking as thorough as the onboarding process was that this was going to be a great addition to our company. But I did not get anything close to what we paid for. If you can imagine the Simpson quickly mart guy and his family answering your phone, each call taking 3-9 minutes because the language barrier was so difficult to get passed, and screwing up all the callers information every single time. That was the service I received from Answer Connect. I repeatedly called customer service asking again and again and again to speak with a manager desperately trying to resolve the nightmares their agents keep creating for me, since having a dedicated account manager wasn’t an option for me I had to settle for whoever wanted to talk to me that day. I lost allot of business because of irritated customers that could not get passed our answering service. This company took my money and hurt my business.

I have been using this service for almost a year now and have no complaints. Customer service is very helpful and the operators who answer my calls have been great at following telephone scripts and getting the pertinent information to me. I highly recommend this service.

Great Service I’ve been with them for years !

Had AnswerConnect for a few years now and continues to exceed expectations. The use of the great answering and messaging along with Setmore scheduling has allowed me as a small business to thrive and compete with the larger competition by being viewed as a more professional service provider with 24/7 access.

AnswerConnect has blown me away with their services. I’m a business professional that expects a high level of customer service for the agency I manage as that’s what I expect from myself and my team when we are taking care of our own customers. It’s hard to impress me but they have made my life easier and their iPhone app, web platform, and desktop app is outstanding.

We’ve used these guys for years. Always on target with their professionalism and pricing.

We hired you because you are supposed to know and understand the HomeVestors business. If we only needed to get a message to call people back, we would not have provided a script.