Wideum develops Remote Eye ®, an online see-what-I-see software for technical remote support. It’s the leading platform for video assistance compatible with smart glasses and smartphones.
Remote Eye ® can efficiently connect field service operators with support departments by providing real-time video/audio of the problematic situation along with effective, helpful and user friendly tools to improve the technician-support communication channel.
REMOTE EYE ® SPECIAL FEATURES
- Unlimited calling. Unlimited minutes.
- Unlimited minutes of recording and storage of video calls and files.
- Online/Hotline personal support in less than 24 hours x 365 days.
- Free training by non-presential means.
- Supported languages: English, German, French, Chinese, Spanish, Italian, Japanese.
- Customisation of the web platform and apps on mobile phones and glasses with customer’s logos and colours.
- Creation, upload and management of customer's corporate accounts in App Store with the customized Remote Eye ® apps for mobiles.
- On-premise installation available.
- Integration into enterprise systems such as ERP or CRM.
Remote Eye ® can efficiently connect field service operators with support departments by providing real-time video/audio of the problematic situation along with effective, helpful and user friendly tools to improve the technician-support communication channel.
REMOTE EYE ® SPECIAL FEATURES
- Unlimited calling. Unlimited minutes.
- Unlimited minutes of recording and storage of video calls and files.
- Online/Hotline personal support in less than 24 hours x 365 days.
- Free training by non-presential means.
- Supported languages: English, German, French, Chinese, Spanish, Italian, Japanese.
- Customisation of the web platform and apps on mobile phones and glasses with customer’s logos and colours.
- Creation, upload and management of customer's corporate accounts in App Store with the customized Remote Eye ® apps for mobiles.
- On-premise installation available.
- Integration into enterprise systems such as ERP or CRM.
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