- Runner can see list of service requests assigned to their department
- Runner can act on a request and mark it as complete
- Runner can raise a service request on behalf of a guest
- Manager can allocate service request to runners in his/her department
- Manager can see overdue requests
- Manager can re-open and re-assign requests
- Runner can act on a request and mark it as complete
- Runner can raise a service request on behalf of a guest
- Manager can allocate service request to runners in his/her department
- Manager can see overdue requests
- Manager can re-open and re-assign requests
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