This mobile app works with the NGB OSS backend.
Ability to handle job request/fault & emergency messages
Ability to schedule job timing for immediate or future action
Alert Notification (Screen pop-up) for new or unacknowledged job
Ascending Escalation alert to hierarchy chain of supervisor for pending or unacknowledged job
Comprehensive Reports (Daily Job List / Staff Performance / Trend Analysis)
Ease of Dispatch / Acknowledge / Update Jobs
Go GREEN: Eliminate laborious manual task and paperwork
Streamline operations for efficiency
Guest Service Level: (Guest Experience)
• Red Flag Alert for recurring Faults
• Escalation for various kinds of Alert Notifications
• Improved response time to handling Customer Calls
Knowledge Based database for Equipping and Training purpose
Reporting: Fault/Request Analysis, Staff /Department Performance
Department Meetings with access to On-line Information from NGB OSS Portal for discussion, review and follow up
Ability to handle job request/fault & emergency messages
Ability to schedule job timing for immediate or future action
Alert Notification (Screen pop-up) for new or unacknowledged job
Ascending Escalation alert to hierarchy chain of supervisor for pending or unacknowledged job
Comprehensive Reports (Daily Job List / Staff Performance / Trend Analysis)
Ease of Dispatch / Acknowledge / Update Jobs
Go GREEN: Eliminate laborious manual task and paperwork
Streamline operations for efficiency
Guest Service Level: (Guest Experience)
• Red Flag Alert for recurring Faults
• Escalation for various kinds of Alert Notifications
• Improved response time to handling Customer Calls
Knowledge Based database for Equipping and Training purpose
Reporting: Fault/Request Analysis, Staff /Department Performance
Department Meetings with access to On-line Information from NGB OSS Portal for discussion, review and follow up
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