Amenify Resident

Julian and Sharayna Handled the Situation Professionally

We want to acknowledge the professionalism shown by Julian and his team member, Sharayna Jordan. When the situation arose where a male cleaner had initially been dispatched, Julian responded promptly to our concerns and made immediate arrangements for a female cleaner instead of canceling the appointment. We appreciate that he took our household boundary seriously and worked quickly to resolve the issue. Sharayna Jordan was professional, respectful, and attentive throughout the cleaning. She communicated clearly, confirmed our preferences, and made sure the work was done to our satisfaction. She even asked whether we would like the office area cleaned as well. We also appreciated her respect for our household practices. We do not wear shoes inside the home, and Sharayna immediately removed her shoes without being asked. She mentioned that she is Muslim and follows the same practice, which aligned naturally with our household etiquette. Sharayna also communicated that she was running slightly late due to traffic coming from Philadelphia, which we appreciated. Despite the distance and her family responsibilities, she arrived ready to work and maintained a very professional attitude. Our previous experiences had sometimes been difficult due to communication barriers when cleaners relied on translation tools. My wife especially appreciated being able to communicate easily with Sharayna without any issues. Overall, we are grateful for the professionalism shown by both Julian and Sharayna and appreciate the effort to resolve the situation respectfully and promptly.

Ugh!

Really clumsy interface.