Genesys Cloud Communicate
Genesys Telecommunications Labs, Inc
4.4 ★
202 ratings
Free
With this communication app, you can make and receive IP-based calls using your business number and access voicemails and recordings. Includes call management features, contact search, and call history review.
AppRecs review analysis
AppRecs rating 4.4. Trustworthiness 81 out of 100. Review manipulation risk 21 out of 100. Based on a review sample analyzed.
★★★★☆
4.4
AppRecs Rating
Ratings breakdown
5 star
78%
4 star
5%
3 star
4%
2 star
2%
1 star
10%
What to know
✓
Low review manipulation risk
21% review manipulation risk
✓
Credible reviews
81% trustworthiness score from analyzed reviews
✓
High user satisfaction
83% of sampled ratings are 4+ stars (4.4★ average)
About Genesys Cloud Communicate
- Use your dedicated Genesys Cloud business phone number to make and receive calls.
- Keep your business and personal phones separate.
- Make and receive calls using Wi-Fi, even in areas with poor cellular coverage.
- Search for people and groups in your organization and personal contacts.
- View your call history and return missed calls.
- Check your inbox to review your voicemails, recordings and faxes.
Genesys Cloud Communicate Screenshots
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Reviews for Genesys Cloud Communicate
Bike Guru
Nope, there’s not an app for that
I can open my phones browser, log into genesis and take calls, but if you open the app made by genesis, it can’t take inbound calls. It can take you out of the queue but there is no way to go back into the queue. I don’t need to call my colleagues, I need to be able to hear when a customer calls. Most companies use slack or teams so this communication app misses one of the main features genesis is used for, taking calls. Furthermore, when my pc has issues and I need a plane B to pickup the call, I have to open my phones browser because this app won’t do it. Bad implementation. Hey genesis, just implement the other half for crying out loud.
Steftwill
Needs major help
There are often times when you make a call and you cannot hear anything and then there are times when it works this app is very unstable. And they will not do anything about it, but tell you to go to your admin.
