Black Seed

Bagel eater

When reading the news of your opening in WPB and being an original day one customer of Pop Up Bagels on Thompson St NYC, I was excited to visit your store on Fern St. As I approached the store, there were 8 people standing outside. No designated line, no stanchions, to sign to mark the direction of the line. I entered the store to be asked to leave immediately. “It’s not a retail store”. No sign on door! I approached the window not realizing other patrons were ahead of me, two gracious and equally confused gents. When I finally got to the window, greeted by a lady sitting on the window/ counter I ordered 2 plain and 2 everything bagels. “Sorry we don’t sell bagels to go”. “We can only sell 2 bagels per person”. Ok, I’ll have 2 & 2. “No only 2 per person “. I’m ordering 2 for my wife in the car in front of the store. “Sorry, that would be a separate order”. I tendered a cash payment, “Sorry, credit only”. As a restaurant owner for 42 years with over 40 F&B operations throughout the USA, PLEASE get your act together. Whether I return or not, I want your concept to work. You’ve made this too complicated, too unorganized and you haven’t earned the pedigree to be so inhospitable. Best of good luck to you.

3 stars because it works, -2 because it’s so inefficient

It takes 8 clicks on different windows to reorder an existing order with Apple Pay. This is unacceptable these days from a software design perspective. Should be max 2. Would be an easy fix and provide a lot of benefit to the customer.