Haven Dispensaries

The new app isn’t good

The new app was made with capitalism in mind not the haven community. To start I have given it a good try for weeks but I just can’t do it anymore. The new app was made with only improving the ordering section, I will say for some that might be an improvement but im not the market for that. I always go into my local store for the environment. Haven always has amazing deals going on, a great reward system and great community events. But with this new app seeing all of that is impossible! Trying to go through the deals at the top it moves ore reloaded and you have to fight to read the deals or community events. Previously it would give information on the community events but now clicking on it just takes you to the order page.. I want to know about the farmers market not order something. Then they have the deals listed in blue again below. But only some of them.. and if you click on them some even list the wrong products that arnt even apart of that deal. Then I look at my points, it says I have non. I only can see my points on receipts from the store. They also have taken away you seeing what you can get with the points from the app. People in the haven community loved these things and you took it away for space to order from the app. Why can’t they both be there.. I love haven but it been getting greedy and money hungry like other places I left for that.. please look at fixing issues with the app

What happened?

In order to open my haven app the other day, it told me it was going to update. Okay. So I clicked “update” and voila! A whole completely different experience. First, my reward points disappeared. In fact it doesn’t look like they offer any deals like using reward points to get product. Or for Happy Hour. Or for double or more points when purchasing product. Or for anything. In fact, the app is set up as a purchase online and have the product delivered ONLY. I’m confused. There wasn’t any mention of a policy change, and I’m not sure if I’d go back if there wasn’t a reward program, because their competitors are selling product for much less money, and have rewards programs. I’ll have to go in today and find out what really is going on. If they did discontinue the current rewards program, and didn’t lower the prices, then it seems logical to go where the better deals are.