Richpanel
Richpanel Inc.
Free
rated 4.0 stars
About Richpanel
Richpanel is Customer Service App built for DTC brands. Thousands of merchants use Richpanel to provide great customer service on all channels.
The mobile app is designed for support agents to provide customer service on the go and to not miss even on
Here’s what you can do with the Richpanel mobile app:
1. All conversations in one place
Manage customer conversations from Facebook, Instagram, email, and live chat from one place.
2. Reply faster with macros & templates.
Save time with pre-filled answers with Macros (customer name, product name, etc.)
3. Quick gestures
Reply to, close, archive, or snooze tickets with easy, intuitive gestures.
4. See customer & order data
See customer profile, order history, and tracking details next to each ticket.
5. Resolve faster with your team
Users can assign tickets and create private notes on tickets for better collaboration
Richpanel helps brands like Thinx, Pawz, Protein Works, and 1500+ DTC brands deliver stellar customer service with tools like Live Chat, Multichannel Inbox & powerful Self-Service widget.
Richpanel has robust integration with all the major cart platforms such as Shopify, Shopify Plus, Magento, Magento Enterprise and WooCommerce. We also support custom cart platforms using API connectors.
Richpanel fits right into your tech stack. We have native integrations with over 20+ E-comm solutions including AfterShip, ReCharge, Attentive, Returnly, Yotpo, Loop Returns, Smile.io, Postscript, and StellaConnect.
The mobile app is designed for support agents to provide customer service on the go and to not miss even on
Here’s what you can do with the Richpanel mobile app:
1. All conversations in one place
Manage customer conversations from Facebook, Instagram, email, and live chat from one place.
2. Reply faster with macros & templates.
Save time with pre-filled answers with Macros (customer name, product name, etc.)
3. Quick gestures
Reply to, close, archive, or snooze tickets with easy, intuitive gestures.
4. See customer & order data
See customer profile, order history, and tracking details next to each ticket.
5. Resolve faster with your team
Users can assign tickets and create private notes on tickets for better collaboration
Richpanel helps brands like Thinx, Pawz, Protein Works, and 1500+ DTC brands deliver stellar customer service with tools like Live Chat, Multichannel Inbox & powerful Self-Service widget.
Richpanel has robust integration with all the major cart platforms such as Shopify, Shopify Plus, Magento, Magento Enterprise and WooCommerce. We also support custom cart platforms using API connectors.
Richpanel fits right into your tech stack. We have native integrations with over 20+ E-comm solutions including AfterShip, ReCharge, Attentive, Returnly, Yotpo, Loop Returns, Smile.io, Postscript, and StellaConnect.
Richpanel Screenshots
Reviews for Richpanel
PopMaestro
Absolutely stellar. The best.
I’ve used almost every other CS system, from Zendesk to Kayako to Gorgias and Helpscout. Richpanel is a slam dunk. It’s sleek, well made, and constantly adding new features at a reasonable price. The best. Highly recommended.
Sw3gm3ster999
Very Easy To Use
The RichPanel mobile app is awesome! It has all the tools you need to handle customer support on the go. You could even argue that using the RichPanel mobile app is faster if you are a good phone typer.
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