CarChat24

Connect with your online vehicle shoppers who reach out via chat, SMS​ ​text or even Facebook Messenger. The top-performing chat provider has released the absolute​ ​best chat app in the auto industry. This live chat app is incredibly robust and puts a powerful​ ​communication​ ​tool in the hands of dealer staff. It has been custom engineered for iPhone and iPod Touch to harness the power of SignalR technology, with all the key functions of the desktop chat operator console.

It includes a detailed chat screen, pre-written responses, comprehensive lead​ ​info screen that pushes information to CRM and email, and a view of current visitors on the dealer website. Live chat​ ​operators can specify their hours of availability, and we also include visitor tracking and history​ ​pages, as well as mobile app chat statistics and analytics. Users​ ​can swipe and tap to interact with website visitors. The app is very customizable for operator preferences, and puts powerful CarChat24 tools like Carfax, an extensive knowledge base, and even emojis at the operator’s fingertips. Pre-written scripts are organized into logical​ ​categories for quick access and easily selected to insert into the conversation. Powerful monitoring tools allow the operator to see key details about guests, including location, IP address, country flag, icon for browser type, number of pages visited, and even an icon to​ ​indicate if the visitor is returning.​

​Keep all your chat conversations at your fingertips with full details, and track basic statistics​ ​and analytics on the move.​ ​All the lead features of the desktop and browser chat consoles have been built in. Auto​ ​capture of email addresses and phone numbers​ ​is included, as well as the ability to submit a​ ​lead into CRM, email, and SMS notifications. The app monitors chat requests even when it is​ ​not running, and is compatible with iPhone 5s and newer devices running iOS 10 or later.