A2C: Access2Care

Very accessible to blind users

This app is very easy to use with VoiceOver on an iPhone. I am completely blind, and I have no issues using this app.

No ride provider info on app

Appt. was super quick, but it took hours to get picked up after appt., because the app never gave me the ride provider company name or number to call. It was stuck on submitted. Called help center several times to say app still says submitted with no ride provider. They gave me the ride provider name and confirmed my appt., but no ride provider number to call. I googled the company name, but it was out of service. Help center would transfer me to the main line, but there was either no answer, was told that they didn’t take my insurance anymore starting jan 1st (although they just took me to the appt.), the phone would keep ringing, and the automated system said it was closed and hung up…the list goes on. I finally got picked up by the same ride provider that took me to the appt., but only because I called my actual insurance and they called the ride provider themselves to tell them I was ready for pickup. The ride is over and complete, however, the app still says submitted and no ride provider and to call the help center like the appt. & rides never took place. A glitch and stuck on submitted? Someone never hit the approved button to give me the ride provider info. I needed? Idk