In this ticket management app, you can receive SMS notifications for customer tickets and manage support requests. Includes integration with SolarWinds Web Help Desk, asset management, and ticket escalation features.
AppRecs review analysis
AppRecs rating 1.4. Trustworthiness 75 out of 100. Review manipulation risk 22 out of 100. Based on a review sample analyzed.
★☆☆☆☆
1.4
AppRecs Rating
Ratings breakdown
5 star
7%
4 star
3%
3 star
3%
2 star
0%
1 star
87%
What to know
✓
Low review manipulation risk
22% review manipulation risk
✓
Credible reviews
75% trustworthiness score from analyzed reviews
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Mixed user feedback
Average 1.4★ rating suggests room for improvement
About Web Help Desk Mobile
Web Help Desk Mobile is not a standalone application. To receive SMS text messages, you must have a user account on a supported server running SolarWinds Web Help Desk version 12.1 or later and an Apple Push Notification Service (APNS) certificate. You can download SolarWinds Web Help Desk and the latest APNS certificate from the SolarWinds Customer Portal at https://customerportal.solarwinds.com.
SolarWinds Web Help Desk is a web-based automated ticketing solution that helps you manage your IT support requests for both internal and external clients. This solution supports email ticket creation, automatic ticket assignment and escalation,
asset management, and incident and problem management. You can download a trial version of SolarWinds Web Help Desk at https://webhelpdesk.com.
Web Help Desk Mobile Screenshots
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Reviews for Web Help Desk Mobile
lukeynoodle
Has not been updated in 3 years
Buggy and outdated would be really nice to be able to have this app but can’t even connect it just says error authentication needed the company needs to update this app
Just A Tech
Biggest Piece of Crap On App Store
This hasn’t been updated in forever. Won’t send emails and won’t function properly. I just resort to visiting WHD on my phone through Chrpme and view it through desktop mode.
