True

never buy any services from this operator — they are scammers

Dear travelers, never buy any services from this operator — they are scammers who take advantage of tourists and know they won’t face any consequences. Here’s my story: I bought a True SIM card at a 7/11 store after arriving in Thailand. It was valid for two weeks. A few days before it expired, I received an SMS from the operator suggesting that I download their app to top up my balance and continue using my internet connection without interruption. I followed their instructions and added funds. However, on the day I was driving to another city, they suddenly blocked my number and mobile data, leaving me completely without connection on the road. I couldn’t even call their support because they had cut me off from their system. After arriving at my destination, a kind local woman helped me contact their customer service from her phone. The operator told her that tourist SIM cards are “one-time” only and cannot be topped up — and advised me to visit a company office. The question is, why did the operator themselves suggest that I download the app and top up my balance in order to continue using the internet, if, according to their own explanation, internet access was supposedly unavailable at that time? I visited TRUE’s office, but the staff there (who were polite and helpful, to be fair) told me the same thing and redirected me to another operator’s office (DTAC). At DTAC they repeated the same message, didn’t apologize, and even said that a refund was technically possible but extremely complicated — basically suggesting I forget about the money. When I said it felt like a scam, the employee smiled and admitted, “Yes, that’s how it is.” Has this happened to anyone else? Tourists should be warned — this feels like a deliberate scheme to take tourists’ money through misleading messages and the app.

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