PBA Flex

IMPORTANT PASSWORD SETUP INFORMATION



For added security PBA Flex Claims doesn't use your PBA Benefits Portal username and password. To setup your mobile password:



· Log into your PBA benefits portal account or create a new account.


· On the home page click “View FSA / HRA / HSA”.


· Once your flex portal home page has loaded hover over your name at the top of the screen and write down your Consumer Communication ID.


· Log out of both the flex portal and the benefits portal.


· Install the app and launch it on your mobile device.


· Type your Consumer Communication ID (or member ID number from your PBA ID card) into the username field.


· Type your mobile validation code (first initial, last 4 digits of SSN, and 2 letter abbreviation for the state you live in) in the password field. This contains no spaces and is all lower case.


· Follow the steps to set up your final mobile
password and 4-digit code.


If you need assistance with this app please contact PBA Mobile Support by phone or email at (630) 655-3755 or mobilesupport@pbaclaims.com. You can also view our “Getting Started with PBA Flex Claims” video at: https://youtu.be/5BxF0sR3Xrg?si=y7ajpCnaBEJKfwRJ




FEATURES AND TOOLS


* View your account balances and details 24/7


* Submit claims



* Submit receipts



* View account activity.


* View charts summarizing accounts


* No sensitive account information is ever stored on your mobile device


* View, contribute and distribute HSA transactions


* Pay bills from any account and add a payee



* Using the Dashboard, enter medical expense information and supporting documentation


* Retrieve your forgotten username/password


* Report a debit card as lost or stolen


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