Giant Food SCAN IT! Mobile

I wish it worked

I hate ordering online. Would much rather shop but like to save a little time and see my total as I go. But this app is 100% useless. Routinely broken and they take forever to fix it. Currently app shuts down while fetching coupons. Wish it worked because when I can use it it’s awesome. But it works so rarely I don’t really bother anymore.

Practically broken, updates are useless.

There are several issues with this app which makes it confusing and difficult to use. I’ve been reporting them to Giant corporate and my local store for over two years now and not one issue has been resolved. First, you need to make sure you use the right app. In PA you need to use the one with the RED logo. In MD and VA you need to use the one with the PURPLE logo. They don’t tell you this and if you use the wrong one it won’t work. They should combine them into one app, having multiple is too confusing. Next, app refuses to keep you logged in. It will appear as if you are logged in but the moment you try to review or add your coupons it will say you must sign in. When you sign in, the username and password boxes are coded as regular text boxes and as such you’re not able to use Apple’s password manager, or any third parties like Bitwarden, Lastpass, etc. You can’t even copy and paste because the fields don’t allow it! Once you suffer through the login process, you’ll be good for maybe 30 mins before it forgets you and makes you start all over again. Finally, if you got this far, you may be randomly audited when you go to check out and it will throw an error message but it won’t tell you what the issue is other then it requires cashier assistance. They won’t know what the issue is either, so they will clear the error and have you scan it again, only to have the same issue again. Even the store manager likely will be confused. You can’t even start over and scan the items manually because once you enter your bonus card/phone number it will recall the in progress scan it order and won’t let you continue. It wasn’t until I escalated to corporate to this get explained. Randomly you will get audited and when the error triggers, the employe needs to scan a special bar code to enter audit mode and then they will need to rescan half of your items. A complete waste of time! The store employees are not trained on how to do this, and will look at you funny when you try to explain to them how to do their job. If you’re lucky and complain enough to the manager, they will train the employees and then you should have a better shot at getting it completed. But the whole experience is so bad that I don’t even do it anymore. I’m sick of wasting time, holding up the line, and telling people how to their job just so I can check out. To be honest, this whole app and scan it experience should just be scrapped. No one uses it because of how inconvenient and confusing it is. It doesn’t have to be though. If they fixed the app and improved the audit experience then this could be a game changer and everyone could save a lot of time. But corporate won’t do any of that. So this app stuffers and will continue to get 1 star reviews. What a shame.