True+Face

No where to cancel within app, charging twice a month and doesn’t respond to emails

The app itself is okay, but very basic. The real issue is customer support—or lack thereof. When I first signed up, I didn’t get access. I emailed for help but never got a reply. Later, once I finally got in, I realized they were charging me twice a month, likely from the initial sign-up glitch. I emailed again, but received no response. Out of options, I reached out directly to the owner on TikTok (where I first heard about the app). She told me it must be my fault and that I’d get an email reply—yet nothing ever came. I wasn’t even asking for a refund, just to cancel my account and stop the duplicate charges. I tried to be understanding since it’s a small creator-run business, but instead of fixing the issue, she deleted my polite comments. That, combined with no way to cancel in the app and no response to emails, feels very deceptive.