AudioKey 3

Med-El hasn’t quite nailed Bluetooth

I have been using Med-El products for just over a year and want to provide feedback on the user experience. While the devices themselves are effective in improving my hearing, the Bluetooth connectivity and software support remain ongoing challenges. Despite having strong technical skills, I have found it very difficult to establish and maintain connections. When reliable audio is needed, it is not practical to spend hours—or even weeks—trying to troubleshoot. This creates unnecessary frustration and limits the benefit of the devices. The hardware is functional, but the software ecosystem (both desktop and mobile) needs significant improvement. The interface is not intuitive, the workflow is confusing, and the online support videos do little to assist users. If greater attention and investment were put into usability and connection stability, the overall user experience would align much better with the premium cost of these devices. I value what Med-El has done for my hearing, but I strongly encourage improvements in Bluetooth reliability and software design, as these are now central to the day-to-day usability of the product.

Recent update has issues

Ever since updating on iPhone 16 pro, the app is sluggish to connect first time every day. Spins awhile, connects to one, long pause connects to second processor. This was not an issue prior to the update this week.