About IT Support Coach
IT Support Coach is a practical training app designed for anyone preparing for a Helpdesk, IT Support, or Junior SysAdmin role.
Unlike theory-heavy courses, IT Support Coach focuses on how real IT professionals think, troubleshoot, and communicate on the job—the skills employers actually expect.
What You’ll Learn
• How to troubleshoot common IT issues step-by-step
• How to communicate professionally with users, engineers, and IT teams
• How to handle real helpdesk tickets and workplace scenarios
• How to prepare for IT job interviews with confidence
NEW: IT Fundamentals Learning Path
Start from zero with a structured IT Fundamentals path designed for beginners and career switchers.
You’ll learn:
• How computers work (from power button to desktop)
• Hardware basics (CPU, RAM, storage, peripherals)
• Operating systems (Windows & macOS fundamentals)
• Files, software, and user accounts
• Networking basics (Wi-Fi, routers, internet concepts)
• Security fundamentals (passwords, MFA, phishing awareness)
• Cloud and online services explained simply
• How IT support workflows really function
Each module is short, practical, and focused on real-world understanding, not memorization.
Key Features
• Daily IT Lessons
Short, focused lessons covering Windows, Networking, Office 365, VPNs, DNS, Cloud, Security, and more.
• Troubleshooting Scenarios & Decision Trees
Practice real problems such as:
• Wi-Fi connected but no internet
• Slow computers
• VPN not connecting
• Outlook not syncing
• Login and MFA issues
Learn how to think through issues the way real support technicians do.
• Soft Skills & Communication Training
Learn how to:
• Talk to frustrated users calmly
• Write clear, professional ticket notes
• Escalate issues properly
• Communicate with senior engineers, DevOps, and cloud teams
• Interview Practice Mode
Prepare for technical and behavioral interview questions with clear explanations and real examples.
• Flashcards & IT Dictionary
Quickly review commands, concepts, and terminology used in real IT environments.
• Bookmarks & Progress Tracking
Save lessons and flashcards for later and track your learning progress across IT Fundamentals and advanced topics.
Who This App Is For
• Entry-level IT & Helpdesk candidates
• Career switchers moving into IT
• IT students and certification learners
• Anyone who wants real-world IT support skills
Why IT Support Coach?
Because real IT jobs aren’t about memorizing definitions —
they’re about thinking clearly, troubleshooting logically, and communicating effectively.
Start learning how real IT professionals work.
Unlike theory-heavy courses, IT Support Coach focuses on how real IT professionals think, troubleshoot, and communicate on the job—the skills employers actually expect.
What You’ll Learn
• How to troubleshoot common IT issues step-by-step
• How to communicate professionally with users, engineers, and IT teams
• How to handle real helpdesk tickets and workplace scenarios
• How to prepare for IT job interviews with confidence
NEW: IT Fundamentals Learning Path
Start from zero with a structured IT Fundamentals path designed for beginners and career switchers.
You’ll learn:
• How computers work (from power button to desktop)
• Hardware basics (CPU, RAM, storage, peripherals)
• Operating systems (Windows & macOS fundamentals)
• Files, software, and user accounts
• Networking basics (Wi-Fi, routers, internet concepts)
• Security fundamentals (passwords, MFA, phishing awareness)
• Cloud and online services explained simply
• How IT support workflows really function
Each module is short, practical, and focused on real-world understanding, not memorization.
Key Features
• Daily IT Lessons
Short, focused lessons covering Windows, Networking, Office 365, VPNs, DNS, Cloud, Security, and more.
• Troubleshooting Scenarios & Decision Trees
Practice real problems such as:
• Wi-Fi connected but no internet
• Slow computers
• VPN not connecting
• Outlook not syncing
• Login and MFA issues
Learn how to think through issues the way real support technicians do.
• Soft Skills & Communication Training
Learn how to:
• Talk to frustrated users calmly
• Write clear, professional ticket notes
• Escalate issues properly
• Communicate with senior engineers, DevOps, and cloud teams
• Interview Practice Mode
Prepare for technical and behavioral interview questions with clear explanations and real examples.
• Flashcards & IT Dictionary
Quickly review commands, concepts, and terminology used in real IT environments.
• Bookmarks & Progress Tracking
Save lessons and flashcards for later and track your learning progress across IT Fundamentals and advanced topics.
Who This App Is For
• Entry-level IT & Helpdesk candidates
• Career switchers moving into IT
• IT students and certification learners
• Anyone who wants real-world IT support skills
Why IT Support Coach?
Because real IT jobs aren’t about memorizing definitions —
they’re about thinking clearly, troubleshooting logically, and communicating effectively.
Start learning how real IT professionals work.
