Visit A City

Fraud/ scam

I booked a tour for my family at St. Patrick’s Cathedral in New York City. Upon arrival, a mass was in progress, which prevented us from participating in the tour as scheduled. After the mass concluded, we attempted to proceed with the tour but were escorted out by security and informed that a private mass would immediately follow and that no tours would be permitted. We then spoke with the staff at the tour desk and explained the situation. The representative advised us that some third-party booking agencies do not coordinate with the cathedral’s schedule. She apologized for the experience and recommended that I request a refund. I did so promptly. However, after 10 days, four follow-up emails, and multiple phone calls—most of which were disconnected—I finally received a response stating that no refund would be issued because St. Patrick’s Cathedral is a working cathedral and that this was “part of the experience.” What I paid for is not what I received. While the mass was beautiful, attending mass is free and open to the public. I did not pay $75 for a religious service; I paid for a tour, which did not occur. I will be proceeding to file a fraud claim with my bank. Based on this experience, I strongly caution others when using this app, as the lack of coordination, communication, and refusal to issue a refund feels misleading and unprofessional. BEWARE!!

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