Develop your customer service and sustainability skills with our after-sales and post-consumer satisfaction measurement simulation application. This app offers an interactive laboratory practice that allows you to understand the definition of satisfaction, after-sales and post-consumption, in addition to recognizing the importance of reverse logistics for environmental sustainability. Ideal for customer service and sustainability professionals and students, the application simulates a reverse logistics process, where you can classify products as durable, semi-durable or disposable goods. Learn how to properly target products at the end of their useful life and ensure customer satisfaction at every stage of the consumption cycle.
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