There is no doubt that dealing with people is an art and a skill, but it is an easy acquired skill... The word has magic that cannot be understood by anyone... A few words are capable of tipping the scales in your favour.
You are always the master of the situation if you are aware of what you are saying and what your counterpart wants to hear.
You are always the master of the situation if you are aware of what you are saying and what your counterpart wants to hear.
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