Radiance: Home Fitness Workout

LOVE THIS APP

I was 178 December & my sister gave me this app I’ve been following there programs and food guides & I am now 149 5’5

Not GWJ😒

I know the developers are going to give their same canned response of “Jo decided to go her own way…” but the only reason I renewed my app was because it was GWJ. 🐟Personally, I feel like I got catfished. I don’t appreciate the lack of full disclosure up front when renewing the app. It should’ve said more than a one-time “GWJ is now Radiance” pop-up on my phone. When asking me if I wanted to renew., it should’ve added a very hard to miss pop up window saying something to the effect of, “Jo is no longer associated with the new Radiance app rebrand” I feel it was very misleading since she was the face of everything. 🚩🚩🚩Additionally, as a potential new customer, a red flag for me would be if they burned their bridges with Jo, who built their app, how much do they really care about customer satisfaction? The reviews mention they won’t refund the purchase after 14 day renewal period, but this should not have included everyone who was with the developers’ app while it was still using Jo’s brand. New customers have a 14 day trial period- that’s awesome. The developers should’ve given Jo-based customers the respect of refunding their money if the reach out to customer service for the whole first year. So many people renew their apps and services without ever using them just so they have them available when they’re ready. It’s not unrealistic to believe that someone might go 8 months without even opening the app, only to be met with the noticeable absence of their reason for purchase. If this is how they handle the people who built their success, how are they going to handle future issues that arise from their new business brand?🚩 ✅All the Jo stuff aside (since I’ve already paid for another year), the new app, Radiance, is: - nice and clean, albeit a bit bland -diverse representation of women -easy to use -economically priced -looks professional -Seems like a lot of programs to choose from (haven’t done a deep dive) -awards, trophies, things to encourage engagement ❌I don’t like: -meal plan changes -the women/coaches- none really shine, imo -(in the event you really prefer one coach over another, I don’t think you can do a search for individual coaches, as in “show me content only from ‘…’ but I’m not 100%) -bland, sterile, no personality to set it apart from other fitness apps I’ve used -(specifically relating to last remnant of Jo’s presence within the app) from what I’ve seen, it’s been difficult to find Jo’s remaining workouts using the search bar; they don’t pop up under program searches either. I have to navigate to the “demand” tab and scroll down some to find a few limited selections. ‼️⚠️I think a lot of us customers who are displeased with the quiet transition away from Jo, would’ve been easily satisfied by giving her workouts more presence with a “transition year”. The developers could’ve agreed to work with her in a way that still promoted her in her own tab, if not the front page, with a lot more of her content, but made it very clear that they would completely part ways after a full year of transition. Would they have had to pay her more for this? Probably. Would she have had to take a bit of loss? Maybe. But it would’ve demonstrated the developer’s (and Jo’s) priority and commitment to keeping their customers happy and satisfied through THEIR separation. Instead, we got a badly handled divorce where the parents refuse to co-parent, and it’s the children who have to pay the price. 💬 Overall, if you’re looking for Jo, individual personality (aka the magic that makes an app stand out from its peers), I wouldn’t recommend this app. I will not be renewing as I feel like I get more out of other comparable apps that are more established (and take better care of their founding customers to whom they owe their initial success). But if you are just looking for a new or a first fitness app to try, Radiance offers a lot of material and a competitive price. Even if you don’t like them, we all spend a little bit (or a lot) of money on multiple programs until we find the one that’s just right for us. The low price is worth the risk to see if it’s a good fit for you.