Gallabox

Gallabox is an integrated, collaborative, and actionable conversation workspace built for SMBS. It unifies all your customer messages from multiple channels into a single, collaborative conversation and converts them to actions.

Gallabox app will help the agents to handle chats across channels from anywhere.

Features:

One Inbox - all your customer interactions from live chat, WhatsApp, email on a single screen
Assign customer conversations to agents on the go
Access to live visitors of the website
Respond to customer across channels from a single rich text reply box
Use private notes for communication within the team to keep all the members on the same page
Use @mentions to share information and seek help - get things done faster
Canned response with rich text make predefined messages personalized
With approved WhatsApp template messages, let your teams send instant responses
Configure responses in their preferred languages
Real-time conversations enrich the profile of the customer
Use tags to profile your customers

Grow your business with Gallabox