EVCOH - Good location, badly executed

I used an EVCOH charger today because it’s nearby, advertised as a fast charger, and was partially funded by my city. On paper, this should be a solid setup. In reality, it’s frustrating and poorly implemented. There are two stations on site with a total of four charging connectors. Each station has one NACS and one CCS plug. At the time of my visit, only one out of two was actually working. For a DC fast charger, that alone is unacceptable. There is no credit card payment option. In 2025, at a publicly supported charging location, this is simply ridiculous. If the app doesn’t work, you’re out of luck. No fallback, no charging. Now let’s talk about the app. Bluntly: it’s trash. The map fails to find the charger using GPS/location. Searching by the site name — exactly as written on the signage — returns nothing. Entering the charger or connector ID printed on the unit also returns no results. You can be standing right in front of the charger, and according to the app, it doesn’t exist. The registration process deserves special criticism. On iPhone, the app doesn’t recognize or autofill a single system field. No name, no email, no phone number, no address — everything has to be typed manually. This feels like something I last saw around the year 2000. Back then it was embarrassing; in 2025 it’s completely unacceptable. The UI is ugly, outdated, and fundamentally dysfunctional. Bottom line: good location doesn’t matter, “fast charger” branding doesn’t matter, and city funding doesn’t matter if the end result is this broken. This isn’t a service — it’s an obstacle. EV adoption doesn’t fail because of a lack of technology, it fails because basic usability keeps getting ignored.