inq

Terribly Unreliable, Horrible UX, Customer Service

I’ve been a loyal Livescribe user since the original OLED-display pens — even bought multiple units despite their tendency to die whether used or not. I later invested in the LivePen and now the INQ model, both of which promised smarter syncing and better UX. Instead, I got a mess. The INQ app is a disaster. My pen connects (green to blue LED), the phone recognizes it, and I can see old pages from months ago — but nothing new syncs. No “new page” button, no interface, no feedback. It’s as if the app was abandoned mid-design. I’ve tried everything: restarting the pen, reinstalling the app, toggling Bluetooth, switching devices. Nothing works. And when I reached out to customer service, I was met with condescending responses from reps who clearly didn’t understand their own product. No accountability, no escalation, no resolution. This isn’t just bad tech — it’s bad faith. One star for a product that fails at its core promise and a company that refuses to support its users.

It’s the app!

It’s the app that has the problems. I will be using the pan recording something important and the app just closes and I lose my information.