Terribly Unreliable, Horrible UX, Customer Service

I’ve been a loyal Livescribe user since the original OLED-display pens — even bought multiple units despite their tendency to die whether used or not. I later invested in the LivePen and now the INQ model, both of which promised smarter syncing and better UX. Instead, I got a mess. The INQ app is a disaster. My pen connects (green to blue LED), the phone recognizes it, and I can see old pages from months ago — but nothing new syncs. No “new page” button, no interface, no feedback. It’s as if the app was abandoned mid-design. I’ve tried everything: restarting the pen, reinstalling the app, toggling Bluetooth, switching devices. Nothing works. And when I reached out to customer service, I was met with condescending responses from reps who clearly didn’t understand their own product. No accountability, no escalation, no resolution. This isn’t just bad tech — it’s bad faith. One star for a product that fails at its core promise and a company that refuses to support its users.

It’s the app!

It’s the app that has the problems. I will be using the pan recording something important and the app just closes and I lose my information.

Awesome

I used Livescribe pens and the inq is much, much better. Both the pen and app work better and excited to see more features on the app in future.

A Permanent Home for My Notes

Always searching for a better note keeping app. As I like paper with easily accessed saved copies and transcription, I have been a user of LiveScribe and LivePen. With inq these features have taken a leap forward and I think I have finally found the permanent home for my notes. Only suggestion for now is a landscape view for the iPad.

Productivity Booster!!!

I’m a person that loves jotting down ideas and although phones are great nothing beats pen and paper! Now add the ability to see your handwritten notes on your phone or iPad immediately and literally as you write your thoughts down and it’s mind blowing. You can also add voice notes to your handwritten notes and then use Ai tools to further improve the ideas that you wrote down. I had this pen on my wish list and I am so glad I pulled the trigger and purchased it. Definitely worth its weight in gold if you’re a person that prefers pen and paper with the ability to enhance those notes with modern digital tools this pen is it! I’m sold and can’t wait for future features! It’s definitely a BUY!