AppRecs review analysis
AppRecs rating 4.5. Trustworthiness 65 out of 100. Review manipulation risk 20 out of 100. Based on a review sample analyzed.
★★★★☆
4.5
AppRecs Rating
Ratings breakdown
5 star
100%
4 star
0%
3 star
0%
2 star
0%
1 star
0%
What to know
✓
Low review manipulation risk
20% review manipulation risk
✓
High user satisfaction
100% of sampled ratings are 5 stars
About Groove Help Desk
Deliver personal customer support wherever you go with Groove's mobile help desk app, built specifically for iOS as the perfect companion to our web app.
Groove is the simple help desk alternative for growing, customer-centric companies. All the features you love from the web app—seamless omni-channel support, simple inbox management, and team collaboration tools—are now available on your phone.
Use the mobile app to:
- Stay updated in real time with a view of all messages from all of your inboxes.
- Reply, forward, or add notes to conversations, including mentioning other agents.
- Respond with confidence knowing collision detection will detect other agents' activity.
- Take action on conversations (star, tag, reassign, change state, follow).
- Get more context with full customer profiles in the app, including recent conversations.
- Switch devices and continue where you left off with automatic syncing.
As the simplest omni-channel help desk on the market, Groove is the #1 choice for over 10,000 customer-centric businesses. No clutter. No complexity. Just beautiful, intuitive support solutions to help you connect with customers and grow your business.
Groove is the simple help desk alternative for growing, customer-centric companies. All the features you love from the web app—seamless omni-channel support, simple inbox management, and team collaboration tools—are now available on your phone.
Use the mobile app to:
- Stay updated in real time with a view of all messages from all of your inboxes.
- Reply, forward, or add notes to conversations, including mentioning other agents.
- Respond with confidence knowing collision detection will detect other agents' activity.
- Take action on conversations (star, tag, reassign, change state, follow).
- Get more context with full customer profiles in the app, including recent conversations.
- Switch devices and continue where you left off with automatic syncing.
As the simplest omni-channel help desk on the market, Groove is the #1 choice for over 10,000 customer-centric businesses. No clutter. No complexity. Just beautiful, intuitive support solutions to help you connect with customers and grow your business.
Groove Help Desk Screenshots
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Reviews for Groove Help Desk
Stein Keto Author
Easy conversations on the go
Awesome addition to the Groove help desk app. Let’s me have conversations on the go and notifies me of new messages. Has all the features I wanted to work from my phone.
jscheel
Been waiting for this!
So excited for this to finally come out! I’ve been waiting for this forever. It’s great to finally be able to quickly deal with support tickets on the go.
