With this customer support app, you can manage conversations, reply to customers, and categorize tickets using tags and notes. Includes mailbox navigation, saved replies, conversation tagging, and team assignment features.
AppRecs review analysis
AppRecs rating 3.8. Trustworthiness 79 out of 100. Review manipulation risk 19 out of 100. Based on a review sample analyzed.
★★★☆☆
3.8
AppRecs Rating
Ratings breakdown
5 star
66%
4 star
4%
3 star
8%
2 star
8%
1 star
15%
What to know
✓
Low review manipulation risk
19% review manipulation risk
✓
Credible reviews
79% trustworthiness score from analyzed reviews
⚠
Pricing complaints
Many low ratings mention paywalls or pricing
About Help Scout
Help Scout's iOS app gives you powerful customer support software in your pocket so you can quickly assist customers from wherever you are. Keep your finger (literally) on the pulse of what's happening with your customers, collaborate remotely, and put the life back into work-life balance — all without compromising your customers’ experience. Build stronger customer relationships through fast, personalized email support — simply log in and get to work!
With the Help Scout app, you’ll be able to:
• Navigate to any Help Scout mailbox with a tap
• Access all conversations and handle those assigned to you
• Reply to customers quickly with saved replies - you’ll look like a genius without even trying
• Apply tags to categorize conversations or trigger automations like magic
• Add notes to conversations to keep everyone in the loop, even in the remote-est location
• Change conversation status with a single swipe
• Keep conversations moving by assigning them to a team member or teams (Plus Plan only)
• Apply custom fields to keep reporting data pristine (Plus Plan only)
With the Help Scout app, you’ll be able to:
• Navigate to any Help Scout mailbox with a tap
• Access all conversations and handle those assigned to you
• Reply to customers quickly with saved replies - you’ll look like a genius without even trying
• Apply tags to categorize conversations or trigger automations like magic
• Add notes to conversations to keep everyone in the loop, even in the remote-est location
• Change conversation status with a single swipe
• Keep conversations moving by assigning them to a team member or teams (Plus Plan only)
• Apply custom fields to keep reporting data pristine (Plus Plan only)
