With this live chat app, you can monitor and reply to visitor conversations, see recent pages visited, and receive notifications. Includes real-time visitor status, chat history access, and agent collaboration features.
AppRecs review analysis
AppRecs rating 4.4. Trustworthiness 79 out of 100. Review manipulation risk 21 out of 100. Based on a review sample analyzed.
★★★★☆
4.4
AppRecs Rating
Ratings breakdown
5 star
82%
4 star
7%
3 star
3%
2 star
2%
1 star
7%
What to know
✓
Low review manipulation risk
21% review manipulation risk
✓
Credible reviews
79% trustworthiness score from analyzed reviews
✓
High user satisfaction
82% of sampled ratings are 5 stars
About Zendesk Chat
Customers are 3 times more likely to make a purchase when you reach out with a chat. Join over 200,000 websites already using Zendesk Chat to better support their customers through the live chat app.
Benefits of using the app:
- Manage, monitor, and reply to visitor conversations from anywhere
- Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor
- See who's online on your website in real-time and engage with new leads on your website
- Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support
- Encourage better agent collaboration on the go with agent-to-agent chats
- Improve agent response time and reduce typing time with the shortcuts feature
- Easily switch between our online web dashboard and the mobile apps while continuing the conversations from where you left off
- On the iPad, continue chatting with a customer while using another application with full support for multi-tasking with Slide Over and Split View
Learn more about Zendesk Chat (formerly Zopim) and create a free account here:https://www.zendesk.com/chat/
Zendesk Chat Screenshots
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Reviews for Zendesk Chat
Pinaybluhd
Lack transfer info
Failure to transfer consumer info automatically within other zd support platform. Also does not automatically assign to employee after accepting chats. Failing since two recent zd support updates. Please fix soon
hates algorithms
Needs improvement
I find the app to be inconsistent in usability and lacking the features I would expect from chat communication. It will log me out without telling me - so a built in feature that notifies you before logging out would help. Also, logging back in is a struggle- sometime it won’t accept my correct login credentials. I’ve had to delete and redownload it to test why it’s not working properly many times. When inside a chat with a customer, the ability to view details about the customer/viewing history are hidden - it would be nice to see everything on screen in the chat. In general, it feels old and out of date. I’ve never seen any updates to this app’s features or visuals, and I’ve been using Zendesk for YEARS. Let’s get some attention put here please.
