With this app, you can submit and track non-emergency service requests, upload photos, and locate requests on a map. Includes request status updates, real-time notifications, and neighborhood request visibility.

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Find it for Android

★★☆☆☆

2.5

AppRecs Rating

Ratings breakdown

5 star

26%

4 star

3 star

10%

2 star

14%

1 star

43%

What to know

✓

Low review manipulation risk

26% review manipulation risk

⚠

Mixed user feedback

Average 2.6★ rating suggests room for improvement

⚠

High negative review ratio

58% of sampled ratings are 1–2 stars

About CHI311

See a pothole? Notice an open hydrant? Let us know. The official CHI 311 app allows residents and businesses to quickly and easily connect to Chicago city services. CHI 311 will be your first place to submit and track non-emergency service requests, get real-time updates, and find information on-the-go. You can also explore work being done in your area.

Sign up for your 311 account to access city services and track your requests today.

FEATURES
- Create new service requests
- Check the status of existing requests and the time it will take to resolve
- Snap a photo and submit it with a request to improve accuracy
- Map your request to help pinpoint a location
- Create an account to track your service requests and get local, relevant info
- Search and see helpful knowledge articles
- Discover requests in your neighborhood

CITY SERVICES
- Report a pothole
- Fix my streetlight
- Graffiti removal
- Rodent baiting request
- Garbage cart maintenance
- Tree trim request
- Ice/snow removal request
- No heat complaint
- Abandoned buildings
- Clean and Green program registration
- Clean a vacant lot
- Report stray animals
- Senior well-being request
- Report a building violation

Built with Chicagoans, for Chicagoans!

CHI311 Screenshots

Reviews for CHI311

irishguy3

Poor development practices

The app produces vague errors like “Request Create Error” with no info for resolution. Desperately needs updates, but the city isn’t following any standard practices for tracking and fixing bugs. They don’t answer phone calls to the support number and hide the email address.

Smear$

Ok but can be improved

1) city is too slow to address submitted issues. Feels pointless to submit anything on here 2) no option to submit illegally cars parked