In this help desk app, you can manage tickets, respond to user inquiries, and update ticket details on the go. Includes ticket creation, status management, notifications, and user assignment features.
AppRecs review analysis
AppRecs rating 1.6. Trustworthiness 72 out of 100. Review manipulation risk 25 out of 100. Based on a review sample analyzed.
★☆☆☆☆
1.6
AppRecs Rating
Ratings breakdown
5 star
5%
4 star
3%
3 star
21%
2 star
12%
1 star
59%
What to know
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Ad complaints
Many low ratings mention excessive ads
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Pricing complaints
Many low ratings mention paywalls or pricing
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Mixed user feedback
Average 1.8★ rating suggests room for improvement
About Spiceworks Help Desk
Take your help desk tickets and users with you wherever you go! With Spiceworks Help Desk (mobile), Spiceworks users have the tools and info they need to do their IT jobs – at their fingertips.
Used by over 1 million IT pros worldwide, Spiceworks free IT management tools & apps (and online community) simplifies “everything IT” about the IT workday. From network inventory and monitoring to help desk, vendor ratings & reviews and more, Spiceworks delivers everything an IT pro needs to get their daily grind done. All for free.
Spiceworks Help Desk for IT Pros.
RUN YOUR HELP DESK & TEND TO YOUR TICKETS
- See and respond to all of your trouble tickets
- Create new tickets, close and re-open existing ones
- Add and edit ticket description and details
- Assign tickets and set priorities, due date & more
- Receive notifications on your mobile device for new/assigned/reopened tickets, and ticket comments
..and you’ll be off-and-running and able to take your tickets and users with you!
Spiceworks Help Desk Screenshots
Tap to Rate:
Reviews for Spiceworks Help Desk
bptech
Stopped working
Have to login every time you launch the app since the update
MrKovar88
Great except for a big issue
This app is great to manage our tickets but we keep running into the issue of it constantly logging us out and not remembering the login information. Would love to utilize it more but it’s so frustrating being on the go and trying to look at open tickets and having to constantly log back in.
