With this app, you can manage your Ziply Fiber account, view bills, and schedule or modify services. Includes bill payment, appointment management, and live chat support.
AppRecs review analysis
AppRecs rating 1.2. Trustworthiness 74 out of 100. Review manipulation risk 24 out of 100. Based on a review sample analyzed.
★☆☆☆☆
1.2
AppRecs Rating
Ratings breakdown
5 star
11%
4 star
1%
3 star
5%
2 star
5%
1 star
79%
What to know
⚠
Pricing complaints
Many low ratings mention paywalls or pricing
⚠
Mixed user feedback
Average 1.6★ rating suggests room for improvement
⚠
High negative review ratio
84% of sampled ratings are 1–2 stars
About Ziply Fiber
*You can also access the same services via a browser at http://ziplyfiber.com/myaccount/login
The App allows you a growing set of options for self-service, including:
• View & pay bill
• Set up/manage automatic payments
• Compare past bills
• Appointments/Service: View, reschedule or cancel
• View pending orders and track progress
• Upgrade service speed without a phone call (and, in some cases, without new equipment)
• Chat with live agents
• Update profile information, add users, or link additional Ziply Fiber service accounts
• See top troubleshooting solutions
• Get notified when Fiber is available at your address
*Coming soon: self-service troubleshooting tools and live outage notifications
As always, we appreciate your feedback and do read these reviews to fuel future roadmap items.
MyZiply App users: If you are having trouble moving your MyZiply information to the new Ziply Fiber app, please call 1888.947.9995 and we will be happy to help you transition.
Ziply Fiber Screenshots
Tap to Rate:
Reviews for Ziply Fiber
Tenxes
Stinks
One star only because that’s as low as possible and still leave a review. This app flat out just doesn’t work. Use the website. Of course, parts of the website don’t work either. But at least it will tell us the total that will be sucked out of our checking account. Hey, revenue is important to Ziply!
JDGA__
App (and service) Stinks
I’ve had constant disconnects since the day I purchased service, already had a tech come out to replace the ONT and still having disconnects (had literally 4 within a half hour span just before writing this). The app doesn’t make it any easier given how it’s impossible to start a chat in it as tapping the bubble leads to a blank page. Want to check if there’s an outage? The “check” button it tells you tap isn’t even a button, it’s just text on the page. Seriously looking at alternatives at this point.
